Introduction
At Emma Swenson Migration Consultant (“we”, “our”, “us”), we are committed to
protecting the privacy and confidentiality of our clients’ personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs). This policy outlines how we collect, use, store, disclose, and protect your
personal information as a client or prospective client of our migration agency.
What Personal Information We Collect
We may collect and hold personal information including, but not limited to:
-Your name, date of birth, gender and contact details (address, email, phone
number)
– Passport and visa details
– Citizenship and residency status
– Employment and education history
– Marital status and family details
– Financial and health information, if required for visa or application processes
– Any other information relevant to your migration matter
How We Collect Personal Information
We generally collect personal information directly from you, whether in person, over the phone, by email, through our website, or via application forms. In some cases, we may receive information from third parties such as government agencies, educational institutions, or your authorised representatives, but only where you have consented or it is otherwise permitted by law.
Why We Collect, Hold, Use and Disclose Your Information
We collect, hold, use and disclose your personal information for purposes including:
– Providing migration advice and services
– Communicating with you about your application or enquiry
– Lodging visa or citizenship applications with the Department of Home Affairs
or other relevant bodies
– Meeting our legal and regulatory obligations, including as a registered
– migration agent under the Office of the Migration Agents Registration
Authority (OMARA)
– Internal record keeping and administrative purposes
Improving our services – Disclosure of Personal Information
We may disclose your personal information to:
– Australian and overseas government departments (such as the Department of
Home Affairs)
– Third-party service providers (such as translators, legal professionals, or IT
support) where necessary for your matter
– Your authorised representatives or family members, where you have provided
consent
– Where required or permitted by law
– We will not sell or rent your personal information to any third parties.
Overseas Disclosure
Some of your personal information may be disclosed to organisations or government authorities outside Australia, particularly when your matter involves overseas jurisdictions. We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or are subject to similar privacy laws.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse,
interference, loss, unauthorised access, modification, or disclosure. We use secure physical and electronic storage methods and restrict access to only those staff members who need the information to perform their duties.
Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, incomplete, or out of date.
Please contact us using the details below to make such a request. We may need to verify your identity before fulfilling your request.
Complaints
If you have any concerns or complaints about how we handle your personal
information, please contact us in writing using the details below. We will respond to your complaint promptly and endeavour to resolve any issues. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our
practices or legal requirements. The latest version will always be available on our
website or by request.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact:
Emma Swenson
Migration Consultant
MARN:9801418
PO Box 2111 Toowong DC, Qld 4066
+61 07 37009023
emma (@) esmigration.com.au
www.esmigration.com.au
Last updated: 30/09/2025